On an August Friday evening, with 50 campers queuing at the entrance and two exhausted receptionists, traditional check-in shows all its limitations. Digital check-in does not replace staff: it frees them from repetitive tasks so they can focus on genuine hospitality.
The digital check-in flow in Ovvo Camping
- 172 hours before arrival: the guest receives a personalized link to the pre-check-in portal via email/SMS.
- 2The portal asks for: identity document (photo), accompanying guests' details, acceptance of the rules, and estimated arrival time.
- 3Automatic OCR: the document is read by AI, and personal details are pre-filled. The guest reviews and confirms them.
- 4Digital signature: acceptance of the stay agreement and data processing.
- 5At the gate: the system recognizes the license plate (ANPR) or the guest scans a QR code. The barrier opens.
- 6Alloggiati Web: the guest registration form is generated automatically and sent to the Questura.
What happens if the guest does not complete pre-check-in
The system does not block access for guests who have not completed pre-check-in. They receive an automatic reminder 24 hours beforehand and, upon arrival, are directed to the physical desk if available, or complete the procedure on a tablet at reception. No guest is left outside.
Properties that adopt digital pre-check-in report a significant reduction in arrival processing times. The data varies by property: some achieve less than 2 minutes per guest. Pre-arrival completion rates depend on how and when the link is sent (SMS, email, WhatsApp) and on the guest profile.