Who can report a fault?

Any staff member with access to the management system. The Maintenance role can report and update activities without accessing bookings or guest data.

Is the pitch automatically blocked when maintenance is required?

Yes. When a report is opened for a pitch, the system marks it as unavailable in the calendar and booking engine, preventing new bookings.

Can I view the intervention history for each pitch?

Yes. Every pitch has a complete intervention history: date, fault type, who reported it, who resolved it, and technical notes.

Do I receive notifications for new reports?

Yes. The property manager receives an email notification for every new critical fault report. Urgent reports are highlighted in the dashboard.

Real-time technical operations

No broken pitch gets booked.

Technical staff report faults in real time and the system automatically blocks online availability. Reception sees everything on the map, without phone calls.

Request a Demo Staff Roles

Automatic booking block

Dedicated Maintenance role

Intervention history

Campsite maintenance with digital fault management

Pitch C14 — Connection fault

Automatically blocked · Maintenance worker notified

From fault to resolution

Report, block, resolve.

Three automatic steps that protect the property's reputation and coordinate technical staff without phone calls.

Immediate reporting

Any staff member — including the Maintenance worker with limited access — can report a fault on a specific pitch directly from their device. The report appears in real time in the Admin panel.

Automatic availability block

If the fault is classified as blocking, the pitch is automatically excluded from the online booking engine and can no longer be booked. Existing guests are not moved — only new bookings are blocked.

Resolution and reopening

When the work is complete, the maintenance worker closes the report. The pitch immediately becomes available again in the booking engine with no additional action required from reception.

Smooth technical operations.

Every tool is designed to coordinate reception and technical staff without overlap or misunderstandings.

Planned maintenance

In addition to urgent reports, you can schedule routine maintenance for future dates with start and end times. The pitch is blocked only for that period, without manual intervention.

Dedicated Maintenance interface

The Maintenance role sees only the map and the reports within its responsibility. No access to bookings, guest data, or reception functions. Focused operations, guaranteed security.

Visible on the map

Pitches under maintenance appear with a dedicated color and icon on the interactive map. At a glance, reception knows which spots are unavailable and can manage walk-ins and manual assignments.

Complete intervention history

Every report is archived with the date, operator, description, and resolution time. Useful for preventive maintenance and for checking fault frequency in specific areas.

Want to see how faults are managed in the demo?

We will show you the complete flow: from the staff report to the automatic pitch block and reopening.

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Roles and Permissions

The Maintenance role and its access limits.

Interactive Map

How faults appear on the live map.

Reports and Statistics

Fault history and frequency by area.